We want you to be completely happy with your purchase from House of Borel.
PLEASE NOTE THAT SALES OF CUSTOMIZED PRODUCTS ARE FINAL AND CANNOT BE RETURNED OR REFUNDED.
In order to return merchandise, you must contact us at firstname.lastname@example.org. We will then provide you with additional instructions for returning your merchandise along with a pre-paid return shipping label. We reserve the right to decline returns in the event any of the conditions above are not met. In the event we deem your merchandise to be non-returnable, it will be shipped back to you, at your own cost and expense. 2. Refunds and House of Borel Credits Bags and any merchandise that was purchased as a gift for someone else can only be returned in exchange for store credit. Clothing may be returned for store credit or for a full refund in the original form of payment. You can indicate your preference for a full refund or store credit when you contact us to process your return. Refunds will be credited back to the same payment method used to make the purchase by our payment processor. If you paid by credit card, refund times will depend on the credit card company’s policies.