We want you to be completely happy with your purchase from House of Borel.

If you are not satisfied with your purchase, you may return it free-of-charge as described below. By purchasing merchandise from House of Borel, you agree to this Return Policy in addition to our Terms of Use and our Terms of Sale, which are incorporated by reference. We reserve the right to change or modify this Return Policy at any time and in our sole discretion (however, the Return Policy in effect at the time you purchase the returned merchandise will govern). If we make changes to this Return Policy, we will provide you with notice of such changes, such as by updating the “Last Updated” date at the top of this Return Policy. We encourage you to review this Return Policy each time you make a purchase from House of Borel. 1. Returns All returned merchandise must be sent back to House of Borel in its original packaging, in new and unused condition, with all disposable seals intact and attached and with all parts, accessories, authentication cards and any other materials that were originally shipped with the merchandise. Unless you are returning merchandise due to a manufacturing defect, in which case our Limited Warranty applies, bags must be returned to House of Borel within ten (10) days of receipt and clothing must be returned within fourteen (14) days of receipt.

PLEASE NOTE THAT SALES OF CUSTOMIZED PRODUCTS ARE FINAL AND CANNOT BE RETURNED OR REFUNDED.

In order to return merchandise, you must contact us at customercare@houseofborel.com. We will then provide you with additional instructions for returning your merchandise along with a pre-paid return shipping label. We reserve the right to decline returns in the event any of the conditions above are not met. In the event we deem your merchandise to be non-returnable, it will be shipped back to you, at your own cost and expense. 2. Refunds and House of Borel Credits Bags and any merchandise that was purchased as a gift for someone else can only be returned in exchange for store credit. Clothing may be returned for store credit or for a full refund in the original form of payment. You can indicate your preference for a full refund or store credit when you contact us to process your return. Refunds will be credited back to the same payment method used to make the purchase by our payment processor. If you paid by credit card, refund times will depend on the credit card company’s policies.